Get in Touch
Have a question about packaging EPR? Need help getting started? Our team is here to help. We respond to every enquiry within 24 hours.
How can we help?
Other ways to reach us
Response Time
Within 24 hours
Monday to Friday, 9am - 5pm GMT
Company
Passport Digital Limited
Registered in England & Wales
Common Questions
Quick answers before you reach out.
Do I need to comply with packaging EPR?
If your business has an annual turnover of £1 million or more AND handles 25 or more tonnes of packaging per year, you are an obligated producer. Both thresholds must be met. Not sure? Use our free compliance checker tool to find out in 60 seconds.
How quickly can I get started?
You can sign up and start entering packaging data within minutes. Our guided setup walks you through everything — no prior compliance knowledge needed. Most businesses complete their first DEFRA-ready report within an hour of signing up.
Can you help with historical data?
Yes. If you need to report packaging data for previous periods, our platform supports backdated data entry. You can enter historical packaging information and generate reports for any reporting period. Contact us if you need help migrating data from spreadsheets.
Do you offer demos or onboarding support?
Absolutely. We offer free onboarding calls for Professional and Enterprise plan customers. We will walk you through the platform, help you set up your packaging types, and answer any compliance questions you have. Just get in touch to book a slot.
What if I have a question about EPR regulations?
Our support team understands UK packaging EPR regulations inside out. Whether you have a question about material classifications, reporting deadlines, or fee calculations, we are here to help. Email us and we will get back to you within 24 hours.